Refund policy

As all RERASMITH pieces are made to order and personalised to your specifications, we are unable to accept returns or exchanges on personalised items unless the item arrives damaged or defective.

Damaged or defective items If your order arrives damaged, please contact us within 7 days of delivery at rerasmith.shop@gmail.com with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.

Non-personalised items Non-personalised items may be returned within 14 days of delivery, unused and in original packaging. Return postage is the customer's responsibility unless the item is faulty.

Order errors Please double check your personalisation details before placing your order. We craft each piece exactly as specified, so we are unable to be held responsible for errors submitted by the customer.

Delivery times Personalised orders are handcrafted to order. Please allow 5-7 working days for production, plus 3-5 working days for delivery. You will receive a dispatch notification by email.